Customer Support Specialist - Payments


BeatStars is a digital production marketplace that allows music producers and artists to license and sell their material. Our goal is to help empower producers/artists to become their own entrepreneurs and we are 100% dedicated to helping our users succeed by providing them with the help and tools that they need.We are looking for a motivated individual who is committed to helping and contributing to our community.

Job description

BeatStars is seeking a skilled Customer Support Specialist - Payments role to join our growing organization. The costumer support specialist - payments will be responsible for providing technical support to our community by handling questions and comments regarding our payments tools.


  • Respond to support tickets with quick response time and attempt to resolve on the first contact
  • Gather necessary information to help resolve tickets and forward to the appropriate team member(s) if unable to resolve on your own
  • Report any website/product issues to engineers and management in a timely manner
  • Identify fraud patterns when dealing with payment and discuss them with the legal team
  • Stay up-to-date on product/feature changes and be able to quickly learn and adapt to how the new product/features work
  • Handle multi-tasking and high volumes of support tickets effectively and efficiently

Job Requirements

  • At least 1 year of Customer Support experience
  • Previous technical experience
  • Availability to work on evenings and weekends
  • Primary language English and proficient communication skills
  • Experience in dealing with sensitive data
  • Follows instructions extremely well
  • Zendesk or similar customer service software experience
  • Background check/security screen requirement.
  • Experience with streaming platforms as a plus
  • 6 months experience with BeatStars a plus

The ideal candidate will have the following qualities:

  • Must be able to identify areas needed for improvement and work on solutions
  • Must have excellent communication skills
  • Must have excellent Investigation and organization skills
  • Must be able to work individually and in group settings


Ready to join the squad?

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